Q. What kind of pet emergencies does the hospital treat?
Medical problems commonly seen by the clinic include traumas, poisonings, bleeding, vomiting, diarrhea, difficulty breathing, bite wounds, and allergic reactions. We also see non-life threatening problems in pets. In addition, we provide low cost wellness services.
Q. What happens after I arrive with my pet?
When you arrive at the hospital, you will check in at the front desk to notify the receptionist of your arrival. We will then examine your pet as soon as possible. Remember, we see pets based on triage, the most life-threatening cases will be seen first when more than one pet arrives at the same time. Sometimes this means that an examination in progress will be interrupted or a less critical patient may have to wait. Please rest assured that our staff will work as quickly as possible to provide all pets with the care they require.
Q. What type of pets do you treat?
We see a variety of pets here at our facility, primarily dogs, cats and performance horses. We also occasionally treat pocket pets, such as rabbits, guinea pigs and hamsters.
Q. Do you accept ferals?
We do accept feral cats for spay/neuter, as well as provide Feline Leukemia/FIV testing and vaccinations at the time of surgery. All ferals must be admitted in humane traps (cat carriers do not count), and each feral cat is required to have ear clipped at the time of surgery. Testing and vaccination is optional, but highly advised by our veterinarians in order to help control the spread of communicable diseases among the feral cat population.
Q. Do you offer any discounts?
Our Wellness Plans offer great discounts for pets of all ages. Along with discounted wellness care offers, the plans also offer savings for unexpected medical procedures that may be required by your pet. Ask our staff how you can start saving by enrolling your pet in our Wellness Plan package.
Q. Should I schedule an appointment or can I just walk in?
While we accept walk-ins, we prefer that each client, either new or returning, call to schedule an appointment so that we may anticipate your arrival. In the case of an emergency, we ask that you call with the presenting emergency and provide an estimated time of arrival in order to receive rapid admission and treatment.
Q. What if I want to order my pet’s prescriptions online?
Veterinarian approval is required for any prescription medication, regardless of whether it is purchased in our clinic or requested through an outside pharmacy. Our veterinarians have the right to approve or deny any medication request based on the suitability of that medication for the patient. Each patient is required to have a valid doctor-patient relationship with our veterinarian and have been seen by our veterinarian within the past year for a physical exam. Each online prescription requires a processing fee of $10 that must be paid in-house before the request will be processed. We can only authorize prescription requests from pharmacies which have a valid Florida pharmacy license. We cannot call in prescriptions to other states or countries. We cannot authorize prescriptions for pets never seen at our hospital.